Questions
Ask us anything
Detailed answers to the questions we hear most. If you do not often order online, start with the first section: it explains the whole way, step by step.
Step by step, for anyone who does not often order online
Where do I start?
Press the button “Make your book”. You find it at the top of every page (on a phone, inside the menu). From there we ask you one question at a time: who the book is for, what the heroes are called, which topic you want. You tap your answer and then the button “Continue”. Nothing moves on by itself, so you can go at your own pace. The button “Back” takes you to the previous question.
Do I need to make an account or remember a password?
No. There is no sign-up and no password. We ask for your email only at the end, when you order. Then we send a code to your email; you type it on the page and carry on. If you do not see it, look in your spam folder too.
What is the free preview?
Before you pay anything, you see on the screen what your book will be like: the cover, the first three pages and two pages from the middle, with a watermark. It costs nothing and does not commit you to anything. If you want to change something, you change it before you order.
How do the photos go in?
At the step “The photos” you choose photos from your phone or computer, up to 5 for each person. First we ask you to confirm that you have the right to give them. Each photo is checked on your own device, and the page tells you whether it has enough light, whether it is sharp and whether the face can be seen clearly. If a photo will not do, we tell you and you add another. A group photo works too (the couple, the family, friends, with your pet): you tap who is who and only each one's own part is used.
How do I pay?
At the last step you type your email and the code we send you and, if you are ordering the printed book, the delivery address. Before you pay you see a summary with the final price, VAT included, and for the printed book the delivery cost and time. You are charged only when you complete the payment.
What will I receive, and when?
The digital book is read online, in your account. The printed book is a hardcover with 24 pages, 21 × 29,7 cm. It is printed just for you, after you have seen the whole digital book and approved it, and posted to your address. It includes the digital book. The delivery time and cost are shown before you pay.
How do I change the language?
The language of the site changes with the language button at the top of the page: the one with the small globe and the letters ΕΛ or EN (on a phone, inside the menu). Press it and choose a language. The language of the book is a separate choice: Greek or English, chosen at the step “The look”.
I am stuck. Who do I write to?
Write to us at hello@vivlary.com. Tell us which step you are on and what you see on the screen, and we will answer by email. You can also ask someone close to you to go through the steps with you.
The book and the stories
How do I choose a story?
For a child's book you first choose their age group: 0–2, 3–5, 6–9, or 10+. Then you choose a category, such as feelings, adventures or celebrations, and within it a topic, such as being afraid of the dark, pirates or the first day at school. The books for a new baby, a couple, the family and friends have their own topics. The book tells the story for that topic, built around your answers: the names, the age, what you want the story to leave behind, the look and the dedication.
Why do you not ask for the exact age?
We do not need it. The age group is enough to choose which topics we show you and how much text each page carries: few words for the little ones, richer text for older children.
What exactly do I see before paying?
A free preview with the cover, the first three pages and two pages from the middle, with a watermark. Before a printed book is made, you see the complete digital book and approve it.
How is the story written?
Our team writes and checks the frame of every topic: what happens, the tone and the rules for each age group. The text of your book is then written from that frame, for your own people, with the help of AI, and checked automatically before the preview. The frames of the children's and baby topics are read and edited by the kindergarten teacher in our team. The words are placed on the pages by our own software, so names are spelt exactly as you typed them.
Are the pictures made by AI? Will the character look like my child?
Yes, the pictures are created with artificial intelligence from your photos. They are artistic likenesses, not photographs, so we cannot promise they will look identical. You see the free preview before you decide.
Is it only for children?
No. There are books for a new baby, for a child, for a couple (a love story with two people), for the family, such as a grandmother or a godfather, and for friends. A book can have up to 6 people. The language of the book, Greek or English, is your choice.
What can I change in the look of the book?
You choose one of {styles} picture styles, such as watercolour, claymation, comic book or collage, and see it in a large example. You choose one of {palettes} colour palettes and, if you like, change the page colour, the cover cloth, the ink and the accent colours one by one. There are also 6 typefaces. The topic suggests a look, but you can change all of it, and the book on the screen changes with every tap.
Why do you ask “ο” or “η”?
Greek grammar needs it for the story to read correctly: «ο» or «η», and the endings of words change to match. Usually we can tell from the name and do not ask. We ask only when the name does not say it, as with «Τζο». You can always change it.
Photos and privacy
What makes a good photo?
One person in the picture, face turned to the camera, good light, no sunglasses or hat hiding the face, and not blurred. Two or three photos from different angles help. You can add up to 5 photos for each person. A group photo works too (the couple, the family, friends, with your pet): you tap who is who and only each one's own part is used.
Can I use photos from my iPhone (HEIC)?
Yes. We accept HEIC (the iPhone format), JPG, PNG and WebP, up to 20 MB each. A HEIC photo is converted on your own device.
Do you need a photo of a baby who is not born yet?
No. For a baby who is not born yet we do not ask for a photo.
What happens to my photos?
They are used only to make your book. They are never used to train AI, never sold and never used in adverts. They are stored encrypted in the European Union, and you can delete them yourself at any time.
When are the photos deleted?
Photos from a preview that was not bought are deleted automatically after 7 days. Photos from a book that was bought are deleted automatically 30 days after delivery.
Can I use a photo of a child who is not mine?
Only if you are the child's parent or legal guardian, or you have their permission. The site is for adults, aged 18 and over.
Ordering and delivery
Can I change the text after ordering?
Before a book is printed you see the complete digital book and approve it. A printed order can be cancelled free of charge until that approval. A mistake you typed and approved gets one free correction of the digital book within 14 days. A corrected reprint is charged at cost price.
Can I buy the digital book now and the printed one later?
Yes. If you buy the digital book first, you can order the printed one later and pay only the difference.
How much is delivery, and when will the book arrive?
The delivery cost and time are shown before you pay.
If something is wrong
Can I get my money back?
Not for a change of mind: the digital book is delivered at once, and the printed book is made for one customer. If there is a mistake on our side, we put it right free of charge. The guarantee page has the details.
What if the printed book arrives damaged?
If it arrives damaged, badly printed or with a mistake of ours, or does not arrive, we print and send a new copy free of charge. If we cannot put it right, we refund you in full.