Guarantee and refunds

Digital book

The digital book is delivered straight after payment. At checkout you expressly ask for immediate delivery and acknowledge that the 14-day right of withdrawal ends once delivery starts (Directive 2011/83/EU, art. 16(m); Greek Law 2251/1994). So there is no refund for a change of mind.

If there is a mistake on our side, we correct it and issue the book again free of charge. Mistakes on our side are:

• a typo or grammar mistake;
• a name printed differently from what you typed;
• a faulty picture;
• a file that will not open.

If we cannot put it right, we refund you.

Printed book

The printed book is made to your own specifications, so the 14-day right of withdrawal does not apply (art. 16(c) of the same Directive). There is no refund for a change of mind.

If the book arrives damaged, badly printed, with a mistake of ours, or does not arrive at all, we print and send a new copy free of charge. If we cannot put it right, we refund you in full.

Mistakes you typed and approved

If you typed a mistake yourself and approved it, for example a misspelt name, it is not our fault. As a goodwill policy, though, we offer:

• digital book: one free correction within 14 days of purchase;
• printed book: a corrected reprint at cost price.

How to tell us

Email hello@vivlary.com with your order number and a photo of the problem. If you can, do it within 14 days of delivery so we can act fast.

This does not limit your legal guarantee. By law, the seller answers for faults for two years from delivery (Directives (EU) 2019/770 and 2019/771, as implemented in Greek law).

Cancelling

A printed order can be cancelled free of charge until you approve the book for printing.

How refunds are paid

We refund to the same payment method, within 14 days of our agreeing to the refund.